DNRD Self-Service Visa Application Kiosks

Foreigners to work in Dubai can now apply for a visa in minutes, thanks to self-service application devices by Kiosk Innova.

Prior to the project, foreigners were limited to ten downtown branch offices of DNRD (Dubai Naturalization and Residency Department), a division of United Arab Emirates Ministry of Internal Affairs handling applications, the intense amount of work was overwhelming, sometimes extending the application and evaluation period up to fifteen days. Aside from a prolonged wait, the applicant’s passport was kept by DNRD, leaving almost no chance for any commercial initiative. DNRD tackled the issue with an exclusive solution from Turkey’s leader in kiosk production: Innova.

The kiosks were developed to deliver a one-stop solution: The applicant files and inquires the result of his / her application right on the same kiosk. Once the preliminary approval is granted, the self-service device issues a ticket with the visa confirmation code, which the applicant can submit to any DNRD office to obtain a visa – without having to wait in line.