Ultra-Stable Connectivity Ensures Smooth and Safe Operations
for Turkey's Airspace

As air traffic systems become increasingly complex, ATC
organizations must deal with related challenges and enhance their
infrastructure interoperability with network solutions for the safety of civil
air traffic.

The General Directorate of the State Airports Authority —
Devlet Hava Meydanları İşletmesi Genel Müdürlüğü in the original Turkish,
shortened to DHMI — is the Turkish government authority responsible for the
safety of air navigation within civil airspace. As such, DHMI oversees aviation,
providing Air Traffic Control (ATC) services in and around airports, in airport
terminals, and in general airspace, preventing collisions and maintaining an
orderly flow.

Managing the Safe Flow in Turkish Airspace

DHMI's daily efforts help keep aircraft moving safely
through the nation's skies. That's a huge task, given that İstanbul Grand
Airport (IGA) — the busiest in Europe in 2021 — and Antalya Airport have both
enjoyed increasing volumes of international traffic. To handle this growth, DHMI
began searching for a sophisticated new ATC solution, specifically one built on
a foundation of cutting-edge technology.

ATC technologies require consistent and reliable network
performance, without service interruptions. That means that network infrastructure
is crucial to enhancing the efficiency of air services as well as supporting
future air traffic growth. Put simply, DHMI wanted to be able to share and
receive large quantities of data, to ensure situational awareness and safeguard
its airspace.

DHMI's legacy network was deployed way back in early 2010
and the equipment was starting to show the strain, proving unable to adapt to
changing needs. Indeed, many of the technologies had already reached End of
Life (EOL), so DHMI was looking to seamlessly migrate to a new network
environment.

A Network Solution Designed for the Challenges of Modern Air
Traffic Management

DHMI began working with Huawei and its Turkish partner,
systems integrator and Information Technology (IT) solutions developer, Innova
IT Solutions, to carry out this transformation. Ahmet Gürkan Odabaşı, the Head
of DHMI's IT Department said, "Our international organization, which has
provincial organizations such as airports and airfields throughout the country,
and air navigation systems such as radar, VHF Omnidirectional Range (VOR),
Distance Measuring Equipment (DME), and Non-Directional Beacon (NDB), has been
serving public institutions and organizations, in particular since the end of
2020. We wanted to strengthen measures against network risks. We started to
work with Innova to meet such needs, in order to protect the reputation of our
institution and our state, as well as to prevent interruptions to services. In
addition to strengthening network infrastructure visibility and management
capabilities, we aimed to increase security and performance expectations with a
scalable and layered architecture."

A team of 11 experts from Innova and DHMI opted to implement
a backbone switch system, network edge switch system, and firewall in 20
different locations. Two core switches in DHMI's Ankara headquarters were
replaced with just one CloudEngine S-series switch, slashing 50% off required
network equipment space. CloudEngine S-series switches enable wired and
wireless convergence, full-stack openness, and smooth upgrades at the core
layer of high-end campus networks. Twenty airports around Turkey also received
CloudEngine S-series switches. These access switches provide 12–48 flexible
all-GE downlink ports and four fixed GE or 10 GE uplink ports.

Built on next generation, high-performance hardware and
powered by Huawei's Versatile Routing Platform (VRP), the switches feature
flexible Ethernet networking, diversified security control, and support for
multiple Layer 3 routing protocols, providing higher performance and more
powerful service processing capabilities for networks. These edge switches
carry Virtual Private Network (VPN), intranet, email, SAP High-performance
Analytic Appliance (HANA), and Enterprise Resource Planning (ERP) applications.
Overall, the new solution cuts power consumption by 50%, reducing carbon
emissions and Operational Expenditure (OPEX).

"In addition to minimizing network risks in order to
avoid service interruptions or vulnerabilities — taking necessary precautions
at the infrastructure level and updating old systems that had expired — we have
accomplished a successful project with Innova and Huawei in the supply of new
generation security systems," Odabaşı said. "As a result, necessary
security systems have been installed on our system to prevent malicious code,
which could have a devastating effect on DHMI's critical infrastructures such
as Supervisory Control and Data Acquisition (SCADA), automation, and air
traffic control systems. We have also protected user information assets and
prevented attacks through security vulnerabilities, malicious files, and
Operating System (OS) vulnerabilities. In such ways way, the General
Directorate of DHMI will be able to carry out its duties in the operation of
Turkish airports and in the regulation and control of air traffic in a
faultless and complete manner."

DHMI's new, high bandwidth network, which went live in 2021,
provides ultra-stable connections, guaranteeing smooth operations for
tomorrow's bandwidth-hungry ATC applications. Ali Emre Yorgancıoğlu, Public
Sales Director for Innova, said: "With the use of Huawei's new generation
of Autonomous driving network solution in the project, the backbone of all DHMI
enterprises has been updated, implementing remote management capabilities. New
network, and backup systems have been brought online and we have modernized
network systems in approximately 20 different locations." The solution has
allowed DHMI's headquarters and regional airports to share high volumes of
data, in near real time. In addition, the Huawei network solution matches the
overall industry's wider business and environmental needs and trends. As such,
it will help enhance the reliability and efficiency of Turkey's air traffic
services in the future.

Providing safe and efficient air traffic services remains
the most critical mission for any ATC. In this regard, of course, DHMI is no
exception. Proving itself to be a trusted partner for the aviation industry
around the world, Huawei will continue to work closely with DHMI to help keep
the skies safe.

Dhmi̇ Network Systems Renovation Project

Success Story

DHMİ Network Systems Renovation Project

Home Page > About İnnova > News & Publishing

News & Publishing

Students in the dormitories of Higher
Education Credit and Dormitories gained fast, secure, and free internet access
with the project implemented by Innova. The project realized with Cisco
Wireless solutions was the largest wireless network project covering 81
provinces in terms of the setup time and the number of access points that have
been realized in Turkey.

Initiated to support education in Turkey,
Turk Telekom - Credit and Dormitories Institution Wi-Fi project provided free
secure and fast wireless internet to 310 thousand students. Then-Prime Minister
Recep Tayyip Erdoğan led the opening ceremony in June 2013. Wireless network
service is used in 1240 dormitory buildings in Turkey's 81 provinces.

The project, launched in February 2013,
reached a total of 1240 dormitory buildings of 347 KYK dormitories, where 310
thousand students from all over the country received service in less than three
months. The project continued for newly opened or renewed buildings of the
Credit and Dormitories and provided wireless internet access services to nearly
500 thousand students in nearly 600 dormitories by the end of 2016.

Turk Telekom - Credit and Dormitories
Institution Wi-Fi project was the largest wireless network project covering 81
provinces regarding the setup time and the number of access points.

The project, using high-quality
internationally recognized products of Cisco, minimized future failures and
problems while at the same time establishing a long-lasting and sustainable
network infrastructure.

With the established infrastructure,
hundreds of thousands of students staying in the dormitories could access the internet
safely. Cisco's network optimization solutions supported the installation
conducted by the Innova teams, and a highly optimized system for each dormitory
was created. The automatic optimization support and accelerator effects of the
products provided the students with more efficient internet access.

The process of
wireless network access and registration for the students was managed through
the Cisco Intelligence Services Gateway (ISG). This solution was also controlled
by the ASR-1000 series routers, which prove the expertise of Cisco in network
technologies. ASR-1000 series type equipment enables continuous improvement
without interruptions during the upgrade, so hundreds of thousands of students
may benefit from the central network's wireless access and seamless use.

Credit Dormitories Institution Wireless Network Project

Home Page > About İnnova > Success Stories

Success Stories

With Kiosk Innova's Electronic Ticketing
Kiosks, Bursa's municipality-affiliated transportation company BURULAŞ
shortened passenger waiting times by half.

Bursa is Turkey's fourth most populated
city and was ranked as its most liveable and the 37th most liveable city in the
world in 2016. Burulas A.S is the transport company of the Bursa Municipal
Authority and has become a trusted brand in inner public transport systems.

Burulas runs the city's metro, trams, city
buses, intercity sea buses, bus terminals, travel and car rental agencies,
seaplanes, and helicopter taxi operations. It is the only company in Turkey
that manages and operates such varied modes of transport. When it needed a
kiosk solution to speed up the time needed to top up credit and reduce
operational costs, it turned to Innova for the perfect solution.

Burulas's Information Systems Manager,
Alper Güvercin, explained that until July 2015, its electronic ticketing
systems were operated by a subcontractor. However, when the contract came to an
end, it decided to run this operation in-house. Güvercin said 120 million
people used Bursa's light railway system, and 180 million passengers traveled
on the buses in 2015, requiring a shift in focus towards automation systems. "Considering
the volume of people who use the ticket boots to upload credit and buy tickets,
we are talking about a serious number of passengers, which means that uploading
services must operate very quickly. We need to ensure passengers can reach
their destinations as quickly as possible. We try to operate as often as
possible, and it is also important that our passengers are not kept waiting to
upload credit or buy tickets."

The desire to improve customer ticketing
underpinned the search for a solution that would reduce passenger waiting times
while also reducing operational costs. Güvercin explained that the process
began by studying examples of systems used by other cities and preparing a
product description that exceeded their standards and accorded with the
regulations set out by the Turkish Public Procurement Authority. Burulas's
experience and sensitive approach to public contracts helped to produce a high-quality
project specification: "We aimed to work with a company that could provide
the features identified in this detailed study in the most cost-efficient way
possible, and with utmost professionality. We were concerned about whether
vendors would choose to take part in the tender due to the extreme time
constraints and demand for standards so far above the norm. But then we met
Innova."

"We got a product above our
specification"

The project began on 16 July 2015, and the
kiosks went online on 15 January 2016. Güvercin makes clear that despite only
having six months for the project, the systems were ready for the targeted
launch date: "Innova gave us the product we described in our technical
contract in full. Our contract demanded a very ambitious delivery time. Innova was
able to finish the project despite the acute conditions and delivered a service
that was even better than the one described in our agreement. We want to thank
Innova for helping us to realize the plan so effectively."

Saving on the workforce, time, and
energy

Pointing to the traditional staffed ticket
booths, Güvercin stated that "The process of taking the passenger's card,
putting it on the reader, accepting cash and returning change could take a long
time as it was largely dependent on human resources. But with kiosks, we are
now able to provide this service much more quickly. Our main goal was to
shorten the time spent on transactions to give our passengers a better service.
They would spend up to 40 seconds at the booths before, this been reduced to around
10 to 15 seconds." He also added, "Passengers had to queue to check
their balances, but this can be done in a couple of seconds with the kiosks. We
need to get passengers moving without them having to wait. In addition, in
terms of operational costs, the savings are significant when you consider
workforce, time, and energy reductions. So we save our passengers their most
important asset—time—, and we also reduce our operational costs."

"We requested the highest level of
security"

Güvercin also emphasized the importance of managing
the security of outdoor kiosks remotely and said that Burulas insisted on a solution
with the highest possible security standards. He added, "We have included
wave vibration and proximity sensors to detect and warn us when the kiosks are
opened, and it is possible to control and monitor everything by using our
central security software. It is now possible to record detailed information
about incidents of interference."

Güvercin stated that Burulas is now making
plans to activate a range of new features, made possible by the initial
specifications were designed to be ready for the future. The kiosks were
designed to accept all types of payments and bring flexibility for expansions: "The
multifunctional and modular structure of our product is one of its standout
features. For instance, the kiosks currently include at least two card and
ticket sales modules, but we predefined a system to increase this to four. Currently,
our basic kiosks give change with coins, not with banknotes, but if there is
demand for this to change, then the modular structure would make it possible to
offer this functionality."

Regarding even
more advanced uses, Güvercin said, "There is a camera on the kiosks
because it is important to provide customized card services continuously and
uninterruptedly to our passengers. We maintained offices to handle this,
employing considerable numbers of staff members for a long time. Now all the
kiosks include the hardware to print our customized cards. The kiosks will
first take a photo and the national ID number of the passenger and then connect
to the database of relevant institutions to run necessary searches. If the
checks approve a passenger's right to a customized card, the kiosk will create
the card instantly. These features are not yet active, but our goal is to make
them available as soon as possible."

Burulas Electronic Ticketing And Sales Kiosk Projects

Burulas Electronic Ticketing and Sales Kiosk Projects

İnnova won the race to deploy cutting-edge
kiosks on the observation deck of the world’s tallest-standing skyscraper, Burj
Khalifa.

The proud exporter of state-of-the-art ICT
solutions in 37 countries across four continents and Turkey’s locomotive in
information technologies, İnnova is going full-throttle with its overseas endeavors.
The ticketing transactions in 829.9-meters-standing Burj Khalifa’s 124th-story
observation deck, ‘At the Top’, will be proceeded by ticketing kiosks designed
and developed by İnnova, Turk Telekom Group’s information technologies company.

Burj Khalifa’s above-the-clouds observation
deck is a major tourist attraction. Before the top-of-the-line solutions
deployed by İnnova’s professional self-service solutions brand, Kiosk İnnova,
long lines at ticketing booths were a common sight and a major source of
disaffection for tourists. Even tourists who’d purchased their tickets online
would have to wait in these queues to print their already bought tickets.

Thanks to new kiosks equipped with embedded
credit card readers, ticket purchasing, reservation, and printing transactions
can now be carried out over self-service kiosks in a much more expedited
manner. İnnova’s Director of Kiosk and Automation Solutions, Ahmet Kebabçıoğlu,
pointed to the excellent reputation of Kiosk İnnova products in Dubai: “Other
Kiosk İnnova references in Dubai include a wide array of reputable industry
leaders like Sharaf, Dubai’s largest electronics retailer; the organizer of all
land, sea, rail and metro transportation in the country, RTA; and one of the
world’s biggest theater chains, Reel Cinemas. Our planned and long-term
approach in the Middle East has paved the way for us to gain significant ground
in both Dubai and other countries of the region. It is a source of great honor
for us to be a Turkish company that is the top-choice of highly prestigious
partners”.

Turkish Kiosks Atop the World’s Summit

Turkish Kiosks Atop The World’S Summit

Fortis wanted an alternative channel to
promote their internet banking site and divert customers to this channel for
simple transactions.

Fortis is an international provider of
banking and insurance services to personal, commercial, and corporate
customers. Fortis offers a full suite of financial products and services
through its high-performance channels, intermediaries, and other partners. With
a market value of 43 billion euros, Fortis is among the 20 largest financial institutions
in Europe. Our company combines global strength with local flexibility with
excellent solvency, a presence in over 50 countries, and a dedicated,
professional workforce of 60,000.

The bank wanted an alternative channel to
promote their internet banking site and divert customers to this channel for
simple transactions.

·      
Working with the Fortis team,
we designed a kiosk system with the following functions;

·      
Self-service kiosk terminal
with touch screen, motorized card reader, thermal printer, control card

·      
Access to call center services

·      
A striking cabinet design to
promote the Fortis brand

Following the deployment of the Ki Kiosks,
teller transactions decreased, and the terminals had a significant impact on
the reduction of teller transactions and the increase of the bank's brand
image. Fortis decided to deploy kiosks to off-branch sites such as airports,
malls, and fast-food restaurants based on this success.

Fortis Bank Self Service Kiosks

The passengers get the printouts of tickets
they had previously reserved through IDOMATIK's to avoid waiting on a ticket
queue and complete the process in mere minutes.

Istanbul Fast Ferries Co, which carries a
record number of passengers and vehicles every year, is going through a hectic
period with the start of the summer season. In Istanbul, a city of 10 million
people, residents use every opportunity to enjoy the sunshine at nearby beaches.
The most inexpensive and straightforward way to go to these beaches from
Istanbul is to take a trip with IDO.

Istanbul public shows immense interest on
the weekends, densely populating IDO piers. In its busiest period, where about
50 thousand tickets are sold every day, IDO organizes about 450 rounds to the
summer resort areas surrounding the Sea of Marmara. The "self-service
ticketing kiosks" produced by Kiosk Innova worked incessantly during this
period. The passengers get the printouts of tickets they had previously
reserved through IDOMATIK's to avoid waiting on a ticket queue and complete the
process in mere minutes.

IDO carried 100 million passengers and 6.7
vehicles in 2008. 40 percent of the ticketing process in 2008 was performed
over the internet and the call center. 99 percent of these passengers who
preferred to buy their tickets electronically chose to use the kiosks to get
their tickets printed. Thus, in this busy period, the Kiosk Innova Kiosks
successfully printed up to 15.000 printouts daily.

With this new practice that became the
solution for long queues in the piers and increased customer satisfaction, IDO
achieved phenomenal success.

At the IDO service line, spread around the
Marmara Sea, Kiosk Innova support personnel regularly performs periodic
maintenance and take proactive measures against potential technical failures so
that passengers enjoy a trouble-free process. Moreover, the technical and
functional conditions of IDOMATIK's can be monitored instantly through the
observation center located at the General Center of IDO in Istanbul, and the
center can remotely interfere when necessary.

Currently, Kiosk Innova Kiosks are on duty
at a total of 87 IDO piers. These kiosks, designed and produced by Kiosk
Innova, one of the leading kiosk manufacturers in the European kiosk market,
provide a significant increase in the efficiency of the IDO piers. While the ticket
printing takes about 1.5 minutes during the ticketing process through the
ticket window, the same process is completed in only a few seconds over the
kiosks. While a ticketing officer working at the ticket window can sell 500
tickets per day, each kiosk can print out 15.000 tickets on the busiest days.

IDO is obliged to physically print the
tickets that are sold through the web or the call center. IDO, which had opened
ticket sales stations in the beginning, started to consider a solution to
reduce the long queues leading to initiation of a tender in the year 2005 for
the self-service ticket printing stations. Kiosk Innova won the tender and
produced and delivered 15 kiosks in the first phase. While the period it took a
staff member to print a ticket was around 1.5 minutes, with the IDOMATIK's,
produced by Kiosk Innova, this period was reduced to a few seconds.

By 2009, some of the IDOMATIK's used by IDO
were indoors serving passengers who will take a trip with hydrofoils. But most
of the kiosks are located outdoor. Outdoor kiosks are installed at the entrance
of the port parking areas so that the passengers can get their tickets without
getting out of their cars. The kiosks have operated without any problems for
more than three years for four seasons under temperatures that vary from -15 to
+45 and heavy weather conditions such as snow, rain, or storm. Outdoor kiosks
are made of polyester bodies and designed as water-resistant and dust-proof. At
the same time, the inner temperature is continuously monitored by a
microprocessor, ensuring the stability of the internal temperature.
Furthermore, whenever there is a technical or software problem, the watchdog
timer feature allows kiosks to be turned off and on. Thus, they can operate
without any issues for long periods.

The Ticketing Machine: IDOMATIK

The Ticketing Machine: Idomatik

TTNET, Turkey's largest Internet provider, used Innova's e-billl to go paperless, saving billions of trees and dramatically reducing its printing costs.

The system, which presents bills to customers electronically, was executed in cooperation with Innova and stands out as a truly environmentally friendly solution. The green initiative also brought great cost savings to the company, while its customers were given an easier way to monitor their spending.

The e-bill system automatically creates a virtual mailbox for all TTNET customers, and bills are sent out as soon as they are generated. TTNET customers can access their mailbox at www.ttnet.com.tr by entering their ADSL and PSTN numbers and are then able to see their last six month’s worth of bills.

E-Bill: Ttnet'S Environmental Solution

E-bill: TTNET's Environmental Solution

As part of its brand convergence
strategy to serve customers from a single point, Türk Telekom renovated its
nationwide stores with Innova.

In line with its recently implemented brand
convergence strategy to serve all customers through a single point, Türk
Telekom decided to renovate all its nationwide stores. The ambitious project
saw all Türk Telekom stores re-designed from scratch with enhanced in-store
technologies supported by dynamic content.

The project aimed at creating an appealing
in-store experience to convey its single-brand focus through engaging content,
inform all customers about products and ongoing campaigns through digital signage
displays; and foster an augmented image of technology leadership.

Having started in specially-selected pilot
stores in 2014, the Project gained momentum in 2015. With 4500 displays in 800
stores successfully integrated so far, the ongoing project will be concluded
once every single Türk Telekom store undergoes this transformation.

LG Electronics provided the displays and
shared the WebOS software library with Innova. Subsequently, Kiosk Innova
developed the proprietary DS (digital signage) software, DS Suit, making the
central content and broadcast management of new-generation SoC (system on chip)
equipped displays possible.

Central content management of 4500
stores

Kiosk Innova provided an end-to-end Digital
Signage solution for Türk Telekom's nationwide store renovation campaign. The
displays which deploy SoC (system on chip) technology can receive content
directly through a network connection. The Project itself stands as Turkey's
largest central content management network where SoC (system on chip)-deploying
Digital Signage displays are utilized.

An average of 5 regular and one interactive
displays were used in each store. Displays were placed either in the stores or
in the shop windows, depending on the unique location. Stores located in
shopping malls deploy 700-nit displays, whereas outdoor stores deployed
2500-nit high-brightness displays. Eliminating the need for PCs to control the content,
the Project provided overall fiscal and operational advantages.

The vast display network runs a visually
impactful reel of Türk Telekom's competitive programs and campaigns. The
deployment of touchscreen displays promotes an engaging customer experience
where customers can compare different products and services in the store on the
spot.

Innova handled the provision and nationwide
distribution of all hardware equipment used in the Project. Other items in
Innova's checklist included the in-store installation of displays, integrating
displays into the central content management network, and developing an LG
WebOS platform compatible software to benefit from the advantages of SoC
(system on chip) displays. Round-the-clock monitoring of all system units,
detection of breakdowns/interruptions, and ensuing remote or on-the-spot
service support will also be provided by Innova.

Türk Telekom stores stand out from the
crowd

With the conclusion of the Project, Türk
Telekom stores have acquired a brand new look, transforming into modern and
sleek centers of dynamic, attractive content. Türk Telekom pursues higher
customer traffic via high-brightness shop window displays and an enhanced
customer experience through the communication of campaign and product
information on a real-time and display-based basis. The replacement of static
print media with digital displays makes advanced marketing communication more
eye-catching, immersive, and readily updateable.

Innova's Kiosk Software Development, DS
Content Management, DS Unit Monitoring and Management, Field Installation and
Support, and Project Management teams took part in the Project, totaling an
impressive number of 30 members employed from start to finish. The Central
Content Management Software compatible with PC-free display technology was
developed by Innova. The trouble-free application of the software to this
rapidly growing system, including content broadcast, monitoring, and reporting
features, was actualized following a meticulously carried out implementation
process.

Türk Telekom's new SoC (system on
chip)-technology digital signage network oversees the content management of
4500 displays through a single central location.

With the actualization of the Project that
marks the establishment of Turkey's largest centrally-managed and SoC (system
on chip) based DS network, Türk Telekom now has a powerful tool to help it rise
above the growing competition.

Türk Telekom, with 175 years of history, is
the first and largest integrated telecommunications company in Turkey. In 2015,
Türk Telekomünikasyon A.Ş. adopted a "customer-oriented" integrated
structure to respond to customers' rapidly changing communication and
technology needs most powerfully and accurately; while maintaining the legal
entities of Avea İletişim Hizmetleri A.Ş. and TTNET A.Ş. intact and adhering to
the rules and regulations to which they are subject. In January 2016, Türk
Telekom unified its mobile, fixed voice, broadband, and TV products and
services under the single "Türk Telekom" brand.

Türk Telekomünikasyon A.Ş. owns 100% of
mobile operator Avea İletişim Hizmetleri A.Ş., broadband operator TTNET A.Ş.,
convergence technologies company Argela Yazılım ve Bilişim Teknolojileri A.Ş.,
IT solution provider Innova Bilişim Çözümleri A.Ş., online education software
company Sebit Eğitim ve Bilgi Teknolojileri A.Ş., call center company AssisTT
Rehberlik ve Müşteri Hizmetleri A.Ş., wholesale data and capacity service
provider Türk Telekom International and its subsidiaries.

To cater to its customers' rapidly changing
communication and technology needs in the most suitable way, Türk Telekom
restructured into a "customer-oriented" and integrated framework in
2015, consolidating Türk Telekom, Avea and TTNET branded products and services
under a single name. From January 2016 onwards, the group carries on with the
Türk Telekom brand.

Türk Telekom Integrated Store Digital Signage Project

Turkish Airlines digitized all flight
paperwork for its cabin crew with İnnova.

Turkish Airlines has been awarded the title
of Europe's best airline repeatedly, and since 2008, it has been a member of
the Star Alliance, the leading global airline network.

To improve the quality of the cabin
services even further, the company initiated the new Digital Cabin Management
System project and selected Innova to implement it.

The system saves flight attendants
considerable time and the airline nearly one tonne of paper every month, making
the digitalization project a successful ecological initiative.

The new system has been designed to help
cabin crew work more efficiently by providing a central reporting facility and
giving real-time access to important data. With the successful implementation
of the project's first phase, over 2,000 senior flight attendants are now using
iPads provided by Innova to file all necessary notifications to Turkish
Airlines headquarters, including placing orders for necessary supplies and even
filing holiday requests and working rotas for team members.

İnnova provided a one-stop solution for the
Turkish Airlines Digital Cabin Management System with all hardware, mobile, and
server-side applications.

Senior cabin attendants are responsible for
a wealth of administrative tasks before, during, and after flights. These tasks
are vital for smooth cabin services, including keeping note of stock levels of
critical items, filing various types of flight reports, completing orders for
supplies, and filing paperwork to ensure suitable staffing levels.

Before implementing Digital Cabin
Management System, all these functions were completed on paper records, then
sent to Turkish Airline control centers and entered manually into a computer
system. The paper-based system made it challenging to address important issues
in time and complicated central monitoring tasks.

In addition, many important tasks, such as
determining how much water to load onto planes or reporting malfunctions, were
all conducted using a manual system that often caused unnecessary delays. It
was apparent that there was a need for a central platform to manage these
operations more efficiently.

Following the successful implementation of
the project's first phase, over 2,000 senior flight attendants are now using
iPads provided by Innova to allow them to file all necessary notifications to
Turkish Airlines headquarters, including orders for supplies and even holiday
requests and working rotas of cabin members. All the tasks that were previously
performed on paper have now been carried over to the digital platform. The data
provided by attendants can now be monitored instantly on the airline's IT
systems.

One of the key benefits of the project is
that Digital Cabin Management System (digital cabin crew) has integrated
disparate applications developed by different aviation industry manufacturers,
thus enabling a flow of real-time information. Thanks to the application, which
was specially developed with Turkish Airlines' needs in mind, it is now
possible to digitally view and share all documents and obtain detailed and
up-to-date reports.

İnnova has undertaken every aspect of the
installation and configuration of the tablets (iPads). The central application
and hardware accessories distributed to the cabin crew have been designed to
reflect Turkish Airlines' corporate identity. In addition, the server-side
digital cabin management application, to which all mobile devices are
connected, has been developed by Innova's experienced software team.

The digital
cabin crew system allows Turkish Airlines to take an environmentally friendly
approach and obtain cabin data much more quickly and efficiently. By
eliminating the inefficient paperwork, flight attendants have been freed to improve
the quality of service offered to passengers since their operational workload
has been significantly reduced. Moreover, the Digital Cabin Management System
has also eliminated data loss, misplaced documents, and delays caused by the
inefficiency of the old manual approach, thus bringing about a much quicker and
more reliable flow of information.


Turkish Airlines Digital Cabin Management System

Turkey's Isbank responded to an increasing volume of e-commerce activity by deploying an advanced online payment infrastructure. It choose the PayFlex Virtual POS application in order to improve the quality and variety of services offered to its clients.

Innova’s 15-year experience in payment systems and the flexible structure of the PayFlex Virtual POS (vPOS) application have been standout features of the project, which was implemented as a cloud solution. The increasing number of participating merchants, along with the sheer variety of the services offered and the stringent security and performance required brought with them a number of new challenges.

Ultimately the project was able to take into account all these needs, and the PayFlex vPOS application was configured to be compatible with other POS applications, thus creating significant flexibility to customers as well as minimising the potential impact of future integration processes. Numerous services, including participating merchant identification, authorisation and online transaction processing were integrated successfully and securely. One of the key reasons behind the bank’s choice of the PayFlex Virtual POS application was that it offered a separate, independent infrastructure that is fully compatible with its own banking systems. This fact also guaranteed significant cost savings.

İşbank Virtual Pos Project

Isbank Virtual POS Project

Teknosa, the largest technology retail
chain in Turkey, can now understand its customers better than ever.

Teknosa is one of Turkey's largest
resellers of technology products and offers an extensive product portfolio in
270 stores located in 72 Turkish cities, which occupy 100,000 m2 of closed
space combined. It employs 3,000 people.

Teknosa wanted to consolidate its scattered
CRM applications within a single efficient structure to facilitate fast and
efficient monitoring. In particular, the company searched for a system capable
of storing customer data and increasing the company's understanding of
customers. This ability would assist in creating personalized campaigns and
provide reporting and efficient budget monitoring.

Teknosa found the answers to these needs in
the CRM project it created with Innova. Customer data previously kept in
different systems were integrated into a unified structure. At the same time,
Teknosa's card application was segmented for all customers by integrating with
mobile phones, thus opening the possibility to new creative campaigns. Teknosa
gained a significant marketing advantage by accessing its data more quickly and
effectively.

Teknosa now
knows its 1.7 million customers better than ever, thanks to its new CRM
application. In addition, the Teknosa Card application, which is integrated
into customers' mobile phones, has helped to expand the company's customer
loyalty program to more than 30% of its customers. Innova's state-of-the-art
complaints and service management system means that customer problems and
comments are now stored with their personalized records, helping Teknosa deal
with issues more quickly and offer support to its call center staff. 

Teknosa Oracle Siebel CRM Project

Teknosa Oracle Siebel Crm Project

SBM provides databases that serve as the information hub of the insurance sector in Turkey. The company sought Innova's assistance to take its application development ecosystem to the next level.

The Union of Turkish Insurance and Reinsurance Companies established SBM in 2003 to enable its members to develop more comprehensive and effective insurance services by creating a common data pool for use by the entire sector. Since 2013 SBM has initiated a series of important improvements, revealing its deep understanding of insurance services. These have focused on strengthening communication, making it more transparent and accessible, on ensuring that everyone within the sector speaks the same language, and on supporting profitability and growth by providing strong information security and producing value for the public while also protecting the rights of the state and insured parties.

One of SBM’s most significant business processes involves application development. The company needed a new structure capable of managing application development processes centrally, simplifying the monitoring process and improving the quality of the resulting product. SBM chose HP products due to its proven success and selected Innova to help with installation, adaptation and training processes.