Turkish Airlines Digital Cabin Management System

Turkish Airlines digitized all flight paperwork for its cabin crew with İnnova.

Turkish Airlines has been awarded the title of Europe's best airline repeatedly, and since 2008, it has been a member of the Star Alliance, the leading global airline network.

To improve the quality of the cabin services even further, the company initiated the new Digital Cabin Management System project and selected Innova to implement it.

The system saves flight attendants considerable time and the airline nearly one tonne of paper every month, making the digitalization project a successful ecological initiative.

The new system has been designed to help cabin crew work more efficiently by providing a central reporting facility and giving real-time access to important data. With the successful implementation of the project's first phase, over 2,000 senior flight attendants are now using iPads provided by Innova to file all necessary notifications to Turkish Airlines headquarters, including placing orders for necessary supplies and even filing holiday requests and working rotas for team members.

İnnova provided a one-stop solution for the Turkish Airlines Digital Cabin Management System with all hardware, mobile, and server-side applications.

Senior cabin attendants are responsible for a wealth of administrative tasks before, during, and after flights. These tasks are vital for smooth cabin services, including keeping note of stock levels of critical items, filing various types of flight reports, completing orders for supplies, and filing paperwork to ensure suitable staffing levels.

Before implementing Digital Cabin Management System, all these functions were completed on paper records, then sent to Turkish Airline control centers and entered manually into a computer system. The paper-based system made it challenging to address important issues in time and complicated central monitoring tasks.

In addition, many important tasks, such as determining how much water to load onto planes or reporting malfunctions, were all conducted using a manual system that often caused unnecessary delays. It was apparent that there was a need for a central platform to manage these operations more efficiently.

A digital conversion at 30,000 feet

Following the successful implementation of the project's first phase, over 2,000 senior flight attendants are now using iPads provided by Innova to allow them to file all necessary notifications to Turkish Airlines headquarters, including orders for supplies and even holiday requests and working rotas of cabin members. All the tasks that were previously performed on paper have now been carried over to the digital platform. The data provided by attendants can now be monitored instantly on the airline's IT systems.

Infrastructure and mobile applications

One of the key benefits of the project is that Digital Cabin Management System (digital cabin crew) has integrated disparate applications developed by different aviation industry manufacturers, thus enabling a flow of real-time information. Thanks to the application, which was specially developed with Turkish Airlines' needs in mind, it is now possible to digitally view and share all documents and obtain detailed and up-to-date reports.

A turnkey solution from İnnova

İnnova has undertaken every aspect of the installation and configuration of the tablets (iPads). The central application and hardware accessories distributed to the cabin crew have been designed to reflect Turkish Airlines' corporate identity. In addition, the server-side digital cabin management application, to which all mobile devices are connected, has been developed by Innova's experienced software team.

Boosting efficiency and service quality

The digital cabin crew system allows Turkish Airlines to take an environmentally friendly approach and obtain cabin data much more quickly and efficiently. By eliminating the inefficient paperwork, flight attendants have been freed to improve the quality of service offered to passengers since their operational workload has been significantly reduced. Moreover, the Digital Cabin Management System has also eliminated data loss, misplaced documents, and delays caused by the inefficiency of the old manual approach, thus bringing about a much quicker and more reliable flow of information.