Fortis wanted an alternative channel to promote their internet banking site and divert customers to this channel for simple transactions.

Fortis is an international provider of banking and insurance services to personal, commercial, and corporate customers. Fortis offers a full suite of financial products and services through its high-performance channels, intermediaries, and other partners. With a market value of 43 billion euros, Fortis is among the 20 largest financial institutions in Europe. Our company combines global strength with local flexibility with excellent solvency, a presence in over 50 countries, and a dedicated, professional workforce of 60,000.

The bank wanted an alternative channel to promote their internet banking site and divert customers to this channel for simple transactions.

Ki Solution

·       Working with the Fortis team, we designed a kiosk system with the following functions;

·       Self-service kiosk terminal with touch screen, motorized card reader, thermal printer, control card

·       Access to call center services

·       A striking cabinet design to promote the Fortis brand

Deployment of kiosks

Following the deployment of the Ki Kiosks, teller transactions decreased, and the terminals had a significant impact on the reduction of teller transactions and the increase of the bank's brand image. Fortis decided to deploy kiosks to off-branch sites such as airports, malls, and fast-food restaurants based on this success.