SLAM
High customer satisfaction with end-to-end SLA management
The service level management solution İnnova SLAM enables all service level agreements (SLAs) processes between service providers and their customers to be managed according to TM Forum standards on a single application.
İnnova SLAM proactively monitors service level agreements and commitments, automates reporting and monitoring processes, and improves customer service quality through high-quality and efficient process management.
İnnova SLAM's end-to-end SLA management approach enables service providers to manage the level management of all the services they offer to their customers through a single application and detect service level violations before they occur. İnnova SLAM also creates special processes that include steps to be taken after the service level agreement violation occurs, such as tracking the problem, resolving it, and informing the customer.
İnnova SLAM measures commitments, detects violations, and ensures that necessary actions are taken and reported. Within the scope of the end-to-end SLA management approach, it also manages subcontractor agreements.
Thanks to Jeopardy management, İnnova SLAM enables early prevention mechanisms, enabling service providers to prevent problems before they occur. Any metric can be easily added to the system through the Dynamic Metric adaptation module to shorten the service activation time.
Customizable dashboards enable organizations to create custom graphical interfaces according to their changing needs and instantly track the needed data.
Benefits
İnnova SLAM offers the following benefits to service providers:
- Saving Reporting Costs
Reduced reporting costs and increased efficiency compared to traditional deal and contract tracking.
- Proactive Breach Prevention
Thanks to the instant monitoring mechanism, violations are detected and prevented before they occur.
- Special Offers
Customized SLAs can be offered to customers and monitored.
- Centralization
All services can be monitored simultaneously, facilitating high-level SLA tracking.
- Fast Service Adaptation
Shortened time-to-market with rapid service adaptation capabilities.
- Proactive Monitoring
SLA violations are detected before they occur, and action can be taken.
- Continuous Improvement
With end-to-end, instant, and consistent measurement and reporting, opportunities for improvement become clearer.
Core Functions
Reduces penalty costs and improves service quality by preventing problems before they occur.
What is service level management (SLA)?
Service providers undertake to install the services they offer to their subscribers within a certain period of time, to resolve malfunctions and to provide an acceptable quality standard. Innova SLAM service level management solution enables service providers to create, track, monitor, detect violations and take actions accordingly for service agreements with both subscribers and third parties. SLA management also monitors subcontracts for the services that service providers offer through suppliers, preventing potential problems and ensuring that customers are provided with a quality service.
Beyond checking compliance with contract terms, Innova SLAM, thanks to its proactive monitoring process called "Jeopardy Management", informs the relevant units via in-app alarms, e-mail and SMS channels before any breach of commitment occurs. In this way, it is possible to prevent violations before they are reflected on the customer.
Technical Support
444 5 INV
444 5 468
info@innova.com.tr