Service Order Management: SOM
Centralized architecture for communication services provisioning and management
Given the variety of access components and resource types (devices, cables, etc.) available in the infrastructure, activating a single service that a customer sees and knows or performing a technical operation on an existing service can take dozens of different forms.
Considering the different types of services, types of transactions and processes, and the technological diversity of the infrastructure, designing a new service with all its processes or changing the IT processes when an existing service is technologically updated becomes time-consuming and costly.
The main goal of SOM, which can easily identify communication infrastructures, is to design and use common reusable processes, reduce development and maintenance costs, and create an architectural framework that will enable product and service orders to be commissioned quickly.
Benefits of SOM
- Lower development and maintenance costs by designing and using common reusable processes in resource order management.
- Reuse of the local access network activation process used in many services (PSTN, xDSL, Leased Line, etc.).
- Commissioning of product/service orders in a short time.
- Flexible design, operation, and monitoring of all end-to-end service ordering processes from a single platform.
- Integration with systems such as Network Inventory Management Systems, Workforce Management Systems, and Fault Management Sedans with SID-based interfaces.
Technical Support
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