Field Services Management System: ARENA
Centralized solution for field services management
Teams, Employees, and Tasks
Effective field team management is critical for the service providers' business continuity. As the service network expands, planning, managing, and reporting operations become more and more complex. ARENA provides companies with a competitive advantage by executing processes such as monitoring the current workloads of teams operating in the field, assigning their future tasks, and dispatching them quickly for emergencies, all in an effective singular structure.
Efficient Use of Resources with a Single Solution
ARENA gathers all field tasks managed through different applications in most organizations under a single solution, which enables central management of customer appointments, workforce density, suitability, and competency of teams, simplifies field management, and increases the operational efficiency of businesses. ARENA can work integrated with ERP
No More Disarray
ARENA doesn't require companies to make an extra IT investment. It enables them to have an end-to-end workforce management system that is technically and economically efficient.
What capabilities does ARENA bring to your business?
- Centralized workforce management with a single solution
- Monitoring workforce and resources with up-to-date and accurate data
- Performance management
- Making the most of the employee talent
- Instant tracking, dispatch, and management of field teams with the mobile application support
- Agenda management to ensure the coordination of the workloads
- The nearest teams quickly complete tasks
- Minimizing service and response times
- The appointment-based system significantly increases customer satisfaction
Technological Capabilities and Modules
- Web-based application: Vaadin Angular JS
- Mobile app support: React Native, Android, iOS, and Java technologies
- Flexible management with the rule engine
- Easy integration
- Geolocation and navigation support
- Web-based work order design tool
- Scalable system structure
- A flexible and customizable structure
- High level of operability
- Offline functions
- Digital communication instead of printed forms
- Visual work order design
Modules
Workforce Inventory is one of the main components of ARENA and offers Organization Management, Working Hours Management, and Leave Management tools integrated with existing ERP systems or independently. Companies can use the existing connections in their organizational structure from their present systems where these are already defined or create this structure on ARENA. Also, it is possible to obtain parameters such as employees' working hours and leave days from the existing systems, or these also can be defined on ARENA. Authorized users can define teams and team types, capabilities, areas of responsibility, service types, technical service types, and work order types, associate them with each other and update them when necessary, using Organizational Compatible Team Management. ARENA's Advanced Team Management features make it easy to perform complex tasks such as creating teams with employees from different departments, solution partners, and contractors. The Organization-Based Employee Management feature of ARENA offers micro-scale management. The solution allows temporarily assigning employees to other teams or task-based for planned or instant needs. Moreover, activity assignments such as meetings, travels, and training are easily managed on ARENA.
Technical Support
444 5 INV
444 5 468
info@innova.com.tr