Centralized Fault Management System MARS

Customer satisfaction-oriented fault management system

mars

İnnova MARS, the centralized fault management system, is equipped with advanced capabilities that enable all organizations serving their customers to manage customer and service failures more efficiently. With MARS, organizations can respond more quickly to problems affecting customers, inform their customers about the issue, and as a result, minimize the problems that can adversely affect customer experience. MARS provides critical benefits with its advanced capabilities not only for a sector but also for all organizations that want to respond to the failures of services from telecommunications to energy, from content broadcasting to consumer electronics, from local governments to charities, that are provided over infrastructure, and to improve customer experience, per corporate service level agreements.

İnnova MARS provides the following benefits to your organization:

  • Providing end-to-end complaint, fault, and problem management on a single platform
  • Time and effort savings,
  • Increased customer satisfaction,
  • Notification management at every stage of the fault process,
  • For more accurate decisions, provides reports with customizable details and frequency,
  • Quickly adapts new requests and updates to automation.
mars

Advanced Capabilities of İnnova MARS

İnnova MARS helps you realize world-class fault management with its advanced capabilities and increases customer satisfaction.

Workflow Management Failure processes are managed quickly and agilely thanks to the Workflow Management Engine of İnnova MARS. Traceable and manageable workflows enable your organization to manage customer breakdowns and complaints effectively.

mars
Success Stories

Technical Support

444 5 INV

444 5 468

‍info@innova.com.tr