Switching to a new phone service provider is an exciting opportunity to enjoy enhanced features, improved service, and potential cost savings.

The process is designed to be fast, secure, and hassle-free, making it easier than ever to switch providers without compromising communication. With modern porting solutions, you get the best of both worlds: the flexibility to choose a new provider and the comfort of keeping the number your business is known for.

Ownership of your phone number remains yours

A common myth is that your new provider takes control of your phone number when you port it. This is not the case.

Porting simply transfers the service linked to your number, not the number itself.

Keeping the same phone number helps businesses avoid the hassle and cost of updating business cards, websites, and other marketing materials. Rest assured, your number stays yours throughout the process.

Continuous uptime during number porting is imperative for service providers to guarantee uninterrupted connectivity, facilitating a frictionless transition for customers.

The mechanics of number porting

Let’s break down how porting works. Suppose you’ve been using a carrier for years and now want to switch to a new provider. When you initiate the porting process, your current carrier first "unlocks" your number, allowing it to be transferred. The new provider then activates your number under their service.

The process applies to both traditional and virtual providers. The key is ensuring that your current provider approves the transfer, which will ensure a smooth transition between services.

If you are a telecom service provider, you can count on İnnova’s xPorter for your porting services.

xPorter is a cutting-edge platform designed to streamline and secure the number porting process for telecom service providers and regulatory bodies. It manages number portability end-to-end, seamlessly integrating internal and external systems, ensuring uninterrupted service and high customer satisfaction.

Acting as middleware, xPorter connects service providers' IT and network systems to regulatory bodies' central number porting systems. Its modular structure allows for quick horizontal and vertical scalability while offering easy installation and configuration.

Key benefits?

• Cost reduction: Lowers subscriber-based licensing fees, reducing operational costs for service providers.
• Comprehensive test coverage: Offers near-100% test coverage, ensuring reliable performance across all user scenarios and minimizing potential issues.
• Zero defects in production: Streamlines the number porting process with no defects in the production environment, improving overall system stability.
• Vendor independence: Built using 100% Pure Java, it is not dependent on any specific vendor or product, offering flexibility and compatibility across systems.
• Scalability: Its modular design allows for quick horizontally and vertically scalability to accommodate growth and evolving needs.
• Customizable workflow: Allows management of number porting operations, including fixed, mobile, and bulk number porting, with the ability to dynamically update business rules.
• Real-time monitoring: Provides real-time and retrospective monitoring of business and system metrics, with automated alarms for quick issue resolution.
• Simplified maintenance: Ensures easy system maintenance and compliance with regulatory rules, reducing the workload for service providers.

No missed calls during porting

One of the biggest worries during porting is whether you'll miss calls during the transfer. The good news is that your number remains active throughout the entire process. Your current provider keeps the number functional until it’s successfully activated by the new carrier. This seamless handoff ensures there is no downtime and that you won’t miss any calls.

It is important not to cancel your service with the current provider until the porting process is fully completed. Typically, porting takes 5 to 10 business days, though the exact time can vary depending on the carrier.

Most phone number ports are processed by the new provider within a couple of business days. However, the process, including the old carrier’s approval, can take longer. On average, it’s a 5 to 10-day process from start to finish. Once the number is transferred, you’ll be up and running with your new service without interruptions.

Beyond the core benefits of continuous uptime and seamless transitions, there are several other aspects of number porting that are worth noting:

• Compliance with regulations: Every region has its regulatory requirements for number porting. Businesses and service providers must comply with these regulations to avoid delays or legal issues during porting.
• Security in the porting process: Security becomes a top priority when sensitive data is transferred. Ensuring that the porting platform uses encryption and secure protocols protects businesses.
• Reporting and analytics: Robust reporting tools allow businesses to track the progress of their number porting requests, ensuring transparency and timely execution. Insightful data analytics can also help in predicting and managing any potential bottlenecks.
• Customer experience: Effective number porting benefits the business and enhances the customer experience by ensuring they can reach the company without any service interruptions, improving overall satisfaction.