How do AI and digital transformation revolutionize patient care?
5 Ara 2022
4 dk okuma süresi
Healthcare systems have been under unprecedented stress over the last two years, demonstrating the urgent need for technological advancements in the industry. Despite initiatives to improve the technology used by healthcare professionals for patient care, facility management, and other systems involved in providing the best experience for both themselves and patients, compliance red tape, a lack of data ownership, and operational inefficiencies consistently slow down the speed of the industry's digital transformation.
Fortunately, digital solutions, such as Innova HICAMP, address these most prevalent problems, making it possible for many healthcare organizations to overcome them. In particular, they must invest in solutions that can accommodate the complex compliance requirements of the sector, give them complete access to their data, and enable access to cutting-edge technology, like AI, that improves processes and experiences for both patients and healthcare professionals.
Compliance and data ownership
While stringent compliance standards are necessary for protecting sensitive data, such as patient information, organizations can get around these demands by selecting technology that works with rather than against the industry's specific compliance restrictions. The industry needs solutions that give healthcare organizations the tools to meet security and privacy regulations while managing patient medical records, contact information, and other delicate operational data, such as employee compensation. Adopting solutions that address these compliance issues will ultimately improve healthcare technology for all organizations while keeping data secure. These advancements could even save lives.
Healthcare organizations should focus on investing in technologies that give them complete ownership and control over their data. The solutions an organization chooses during its digital transformation mustn't gatekeep access to that data or create data silos but instead enable them to extract, analyze, and act on the valuable insights the data provide while adhering to regulations or policies. This applies to interaction with customers, internal communications within top management, or any other organizational data that can lead to insights that enable better decision-making.
This protects businesses from being constrained by solution providers who might charge extra for access to their data, which would obscure much potentially insightful information about lengthy wait times, scheduling inefficiencies, and other operations. Ownership of the data guarantees that healthcare institutions can fully utilize it to address these issues, eventually enabling them to provide better patient care.
Healthcare organizations can provide patients with a more personalized experience than is currently possible with legacy systems thanks to access to this valuable data. Healthcare professionals can make more informed, proactive recommendations for preventative care, such as diet or medications, that would ultimately be better for a patient's health when organizations have a complete view of the patient's information. This also helps insurance companies because it makes it simpler and more efficient for patients, doctors, and insurance providers. Doctors can now more easily recommend treatments that fit into a patient's coverage plan.
Efficiency in healthcare
Healthcare organizations can use and analyze their data to adopt new, more effective operational strategies once they have chosen solutions that provide them ownership and access to their data's insights. This enables them to focus on improving a variety of daily system branches, including management, financial services, patient services, inter-team communication, and others.
The U.S. Department of Justice estimates that $5 billion of the $5.6 billion in settlements and judgments in 2021 were related to healthcare fraud. Up to 80% of global healthcare organizations employ unstructured data, which makes their data subject to risk or could potentially compromise sensitive data, contributing to a large portion of this fraud. This creates a significant potential for compliance activities supported by digital transformation tools like voice and speech analytics, which can reduce fraud by automating time-consuming, inefficient operations. Reducing fraud frees up funds that can be used elsewhere, making additional resources available to raise the standard of healthcare services.
Additionally, with voice and speech analytics, routine patient interactions, such as phone calls to healthcare service providers, are automatically subjected to analysis that flags risk concerns. This empowers healthcare professionals to prioritize reviews and ensure that patients receive the immediate assistance they require while decreasing fraudulent cases. This eliminates manual procedures like call sampling and reduces fraud, again freeing up funds that can be used to invest in digital transformation rather than the regrettable instances of fraud that many organizations encounter.
Healthcare systems can use this vital interoperable information to improve the patient and agent experience by integrating the provider's and patient's information through secure and open APIs when they have immediate access to patient data. Patients would ultimately benefit from doing this because a secure API would enable them to easily check for information such as their provider's availability, which providers specialize in the type of care they are looking for, and similar actions that would make the patient's experience of receiving care more efficient and streamlined. This would make manual and time-consuming actions such as scheduling appointments more efficient for patients. Similarly, using APIs with interoperable patient data on the agent side would make matching patient preferences, availabilities, individual needs, history, and other information much more efficient than with conventional legacy systems, saving agents time while also giving patients a more individualized experience.
Although the digital transformation of the healthcare sector is not without difficulties, organizations will advance by enabling better and more effective procedures as a result of investing in solutions that allow data ownership and lessen the strain on healthcare professionals. The digital transformation of healthcare organizations across the globe will enable them to concentrate more on providing excellent patient care by investing in solutions that boost efficiency, lower risks for incidents like fraud, and automate various processes while adhering to the strict compliance requirements of the industry.
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