Call Management and Help Desk

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The Call and Process Management within the Call Management and Help Desk services enables the entire process that starts when a Malfunction and Request is triggered by the user/system until the record is closed to be conducted according to standards in a fast reliable and measureable form.

 

This service provided by can be applied to all corporate and individual customers in corporate and individual product groups.

 

Features of the Call and Process Management

  • Recordability
  • Adaptability
  • Measurability
  • Reportability
  • Accessibility
  • Traceability