SAP Application Management Solutions

İnnova Service Desk makes the advantages and benefits of SAP products accessible.

İnnova Service Desk ensures uninterrupted applications and turns SAP solutions into tangible benefits.

İnnova Service Desk, a part of SAP Application Management Services developed to ensure that SAP systems always run efficiently, offers 24x7 uninterrupted support. The service desk service is provided by a support team that knows your SAP configuration very well and provides access to all SAP resources thanks to İnnova's SAP partnership.

Application management services support all products and solutions in the SAP product portfolio SAP Gold Partner İnnova offers. These services aim to ensure that business processes run with maximum efficiency. İnnova has all the management tools required for SAP applications to run smoothly, including L1 and L2 support services within the Service Level Agreement (SLA) scope.

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SLA Based Services

  • Level 1 End User Support

Accessible as if it were the companies' own IT departments

Contact by e-mail or phone during working hours

Providing effective and fast solutions to incidents remotely

  • Level 2 Key User Support

General application support

Identifying and solving all technical problems that do not require application development.

Obtaining reports that cannot be obtained from the system interface.

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Being Traceable and Measurable

Effective incident management provides feedback contributing to organizational intelligence to improve corrective and preventive actions. The business gains awareness through detailed, continuous reports and notifications. In this way, it is ensured that the business takes the right actions.

By implementing the management processes such as ISO, TOGAF, ITIL, and ITSM, you contribute to your internal processes with the feedback of these successful methods.

Continuous Improvements

These services are developed to ensure that SAP systems are always in the best condition and address a series of topics ranging from managing the transformations requested to be carried out on SAP systems to the ways to be followed in business process management. These can be summarized as follows

Management of transformation requests

Functional improvements

Business process management recommendations

Success Stories

Technical Support

444 5 INV

444 5 468

‍info@innova.com.tr