IT Service Management
Achieve global standards in your enterprise applications
Ensure your IT department's internal applications match the international standard with Innova's assistance, and you can comply with ITIL ISO 20000 accreditation.
Better service every day
All IT companies and departments require simple, fast, effective, and high-quality management systems in today's markets. ISO 20000 is the accredited management standard used as the benchmark of international best practices for IT services, and ITIL® is the leading resource for attaining compliance.
Innova proposes to take an active part in projects to reduce the timescale of IT service processes and simultaneously raise the quality of the service.
Our objective: To provide close support for companies as they remodel their IT service processes following global standards.
ITIL® (ITIL® 2011)
The number one rule of nonstop and problem-free IT services is to ensure that all components are managed within a life cycle. ITIL® incorporates the entire range of processes used by IT units in service management, each developed by an independent consultant or IT professional.
ITIL® is used worldwide by thousands of businesses and institutions to fulfill the requirements set out by the ISO 20000 certificate. If your enterprise is interested in ITIL® processes, Innova's management system consultants are ready to help you.
We offer the followings for ITIL® and ISO 20000 accreditation:
- Process optimization guidance
- Accreditation guidance
- Awareness training
- Applications training
- Internal auditing
ISO 20000 Service Management System (SYS)
Innova provides consultation and training for service providers who wish to adapt to an existing Service Management System to comply with ISO 20000 certification. It assists in designing, transferring, transforming, and improving your service processes in a way that perfectly matches your needs. The new dynamic service management system created with the guidance of Innova's team of expert consultants is a future-proofed system that supports continual improvement and development.
Technical Support
444 5 INV
444 5 468
info@innova.com.tr