hermes

HERMES

Fault and request management system equipped with SLA capabilities

Hermes creates corporate memory within the service management scope with its robust inventory management and SLA structure.

hermes

Hermes is a web-based solution that monitors request and fault processes from a single platform. Hermes creates organizational memory for service management with its robust inventory management and SLA structure.

Service providers should be able to track failures, demand and request management, support, or change requests that may occur after the service they provide and improve their business with reports containing critical insights.

Hermes' process-based workflow approach allows customization of failure or request management. You can set up which teams the request or failure notifications will go to, who will approve them, SLA information, and related processes. User-based flow control also allows control and manage the process and page access.

Features of Hermes

Workflow processes are based on records. Each case record is poured into the process with its specific setups, and the case life cycle progresses step by step accordingly. When a new case record is created, the relevant teams, SLA obligation, and approval processes are determined according to the defined flows.

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Hermes is a web-based product that enables all these operations and SLA processes to be managed most efficiently.

Hermes' role-based approval mechanism ensures that all partners can track and manage failures. All SLA processes related to faults can be followed through Hermes. The detailed SLA reports generated by the solution make accessing all SLA information about technical failures easier than ever.

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Configuration Management

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System Management

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Asset Management

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Organization Management

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Productivity Increase

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Control Panel Failure

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Process Management

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Service Requests

Benefits and Advantages

  • Hermes enables inventory, failure, and request processes to be tracked from a single platform and creates an organizational memory.
  • Hermes' intelligent dashboard provides easy access to the status of failures, service requests, and summary information via graphics.
  • Reports kept with historical and instant data are sent to the relevant professionals via e-mail regularly.
  • The role-based approval mechanism enables failures to be tracked and managed by authorized partners.
  • SLA periods and liabilities related to failures can be tracked through Hermes. Detailed SLA reports making all SLA details of a fault easily accessible.
  • Hermes calculates progress payment amounts according to the actions of business partners.
  • Its responsive structure allows Hermes to be used easily on phones, tablets, and computers.
  • Independent database.
  • Hermes provides retrospective history with detailed logging.
  • Hermes supports high-level protocols such as API and Web Service, allowing easy development, configuration, and integration with other systems.
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Success Stories

Technical Support

444 5 INV

444 5 468

‍info@innova.com.tr