Customer Relationship Management (CRM)
End-to-end solutions with the world's best CRM tools and İnnova's expertise
Big organizations serving millions of customers improve their service quality with İnnova's solutions.
Customer Relationship Management (CRM)
İnnova adapts the products of the world's leading vendors to the needs of its customers and transforms them into end-to-end solutions. This makes İnnova solutions always complete, flexible, and future-proof investments.
The success of the products and solutions offered by organizations is directly related to the success of the relationship they establish with their customers. Organizations that know their customers closely are much more advantageous.
İnnova's contribution is to bring organizations one step closer to achieving their goals through CRM designed with advanced technology.
Customer Relationship Management solutions, which play an active role in improving marketing, sales, and service processes in all sectors, especially finance, insurance, automotive, automotive, pharmaceuticals, pharmaceuticals media, and retail, where organizations are in direct contact with customers, will contribute to the processes of all organizations by accelerating its ongoing rise in the coming years, according to the reports of research companies on this subject.
İnnova guides CRM structuring at every stage, from preliminary analysis to needs definition, solution adaptation, and services. Organizations can use the data from these relationships to help improve business processes or shape new products and services by properly managing their relationships with their customers.
Advantages
Customer satisfaction
Automated processes
Ease of integration
End-to-end management
Flexibility
Resource and time savings
Benefits
360 Degree Customer Relationship
Using CRM systems that will work in full harmony with your existing infrastructure, your sales teams can work in a single customer pool, prevent duplicate customer records and different sales representatives from pursuing the same potential customer, monitor all pre-and post-sales activities, and increase the likelihood of retaining your customer portfolio by creating up-selling and cross-selling opportunities. You can offer special offers to each of your customers with statistical analyzes that you can prepare for your product portfolio, market share, and strategic goals.
İnnova is the right solution partner for a successful CRM project, with vast sectoral know-how from its experience in the software industry. İnnova transforms the best software into an end-to-end solution that best suits your business.
With over two decades of experience, İnnova has realized successful business applications and continues its projects in various sectors without slowing down.
İnnova CRM Solutions
Bringing together the products used by hundreds of thousands of companies worldwide, such as Microsoft Dynamics, Oracle Siebel CRM, SAP CRM, and Oracle Sales Cloud, with 15 years of experience, İnnova is one of the most competent solutions partners can meet all your CRM needs.
With its platform-independent and end-to-end solution approach, İnnova designs CRM processes completely compatible with your business processes. Providing the best solutions to improve sales, marketing, and service processes with the best products, İnnova is always with you with years of experience in these four products.
From SaaS-based sales management solutions to total customer relationship management, all products are completely tailored to your needs with İnnova's expertise. Take a closer look at these key products to improve your existing processes, increase customer loyalty and boost your sales figures.
- Microsoft Dynamics CRM 2015
Acting on the customer's needs, connecting people, processes, and systems to execute targeted operations... Microsoft Dynamics CRM 2015 is not just a passive software that monitors the current situation and collects data. It is a robust tool that reduces the workload by automating the routine tasks of business units on the customer side. Dynamics CRM 2015 helps the organization to focus on the operations to retain their customers. As operational efficiency increases, it becomes easier to seize business opportunities.
- Oracle Siebel CRM
Oracle Siebel CRM enables business processes to be planned according to business requirements. While doing this, the tool exhibits a customer relationship management approach that prioritizes the customer contact points.
Oracle Siebel CRM, which has a wide scope ranging from the design and reporting of sales, service, and marketing processes of organizations, increases business efficiency by enabling organizations to structure their operations on the customer axis and prevents unnecessary use of labor and financial resources by simplifying the paths to the target.
- Oracle Sales Cloud
Oracle Sales Cloud (Fusion CRM) offers complete solutions for every organization with management applications that are fully optimized for sales. It enables the execution of sales processes through a centralized application, the use of online and offline mobile management capabilities, and the monitoring and reporting of all sales processes of the organization from potential opportunity identification to the proposal stage. The mobile application increases the efficiency of sales managers by enabling all sales managers to access the application on the go.
- İnnova MyGame
Developed by İnnova, MyGame offers employees the opportunity to do their jobs more entertainingly with gamification technologies that enable the application of entertainment elements of games to the business world to increase the motivation of the sales team, dealer employees, technical service specialist or agency for sales and to provide better service to the customer.
- Low-cost maintenance
İnnova also provides specialized personnel required for CRM systems to organizations in need. Thanks to this service, companies will not have to hire for this task and cut salary and insurance costs. Moreover, companies won't experience a lack of system management due to staff being on leave or compulsory reasons.
- SAP CRM
SAP Cloud Sales offers the best solution to all organizations that closely follow sales operations and aim to perfect the process, from sales representatives to middle and senior managers. SAP CRM, which is licensed monthly on a user basis, is a solution that aims to reduce the cost of ownership, investment, maintenance, and upgrade costs. SAP CRM is designed for the sectoral needs of organizations of all sizes and improves marketing, sales, and service processes with affordable costs.
- CRM maintenance and management
İnnova's CRM solutions also provide remote or on-site support and maintenance services to customers' databases. İnnova provides performance, backup, system restoration, error resolution, and security services within the scope of the SLA. The most important goal of the experienced İnnova CRM team is to respond to problems fastest way possible and provide solution proposals to the customer. İnnova provides these services with its resources and by working with its business partners.
- Expert team
Quickly intervening in CRM, analyzing the problem, and developing a solution in the shortest time possible require significant experience. Certified by product vendors, İnnova experts are always ready for the most challenging tasks. İnnova experts are available 24/7 via the İnnova call center, regularly monitor the system, make the necessary adjustments and intervene immediately in case of problems. The continuity of this service is ensured with an SLA.
- İnnova hosting model
İnnova, one of Microsoft's most important business partners in Turkey, can offer Microsoft Dynamics CRM 2015 to its customers with a different hosting model. Within the scope of this "Partner Hosted" service, the product is completely hosted on Türk Telekom Data Center (IDC). İnnova carries out all infrastructure and system installations. The customer gets the solution as if it was implemented in their data center and uses it easily. Thanks to this service that eliminates additional investment needs, costs and risks are reduced. İnnova takes care of maintenance, repair, and upgrades, while the customer focuses only on their business.
Services
24x7 support for issue detection and resolution
Immediate intervention
Low-cost maintenance
Necessary patching
Software upgrades
Rent-to-use
Microsoft Dynamics is licensed monthly on a user basis and aims to reduce the cost of ownership, investment, maintenance, and upgrade costs. Organizations of all sizes can manage all processes from the design, execution, and reporting of marketing, sales, and service activities at affordable costs thanks to the solution defined in line with their sectoral needs.
Technical Support
444 5 INV
444 5 468
info@innova.com.tr