Call Routing and Help Desk Services

Efficiency-boosting call and process management solutions

İnnova's call and process management service enables fast, reliable, traceable, measurable, and reportable management of the entire process from when a fault or request occurs until the problem is resolved or the request is fulfilled. By accurately determining the impact and urgency parameters, faults and requests are handled quickly, and products and services are offered most efficiently.

İnnova's call and process management solutions save time at both the corporate and individual levels while enabling organizations to reduce costs and identify areas with room for improvement that affects business process efficiency.

Adaptable

İnnova creates customized processes based on core IT processes in line with your needs.

Recordable

All requests and fault records from your customers are recorded. İnnova provides a suitable infrastructure for tracking, measuring, querying, and reporting these records.