Cloud telephony offers a convenient and inexpensive alternative for businesses

Many businesses use internal telephone networks. The workstations use cables and telephone sockets to link the telephone equipment. Companies have to spend heavily on acquisition, installation, and configuration because they need a specialist to complete these tasks and cannot do so themselves. Modern businesses no longer need to install a telephone system in a separate area physically. Telephone systems can now be accessed through the cloud. The cloud telephone system creates any phone connection with a terminal device using the network protocol SIP (Session Initiation Protocol).

What is cloud telephony?

Cloud telephony makes use of Voice-over-IP (VoIP). The IP protocol is used to transport audio signals. The Secure Real-Time Transport Protocol (SRTP) encrypts the communication.

VoIP telephone equipment, PCs, tablets, and smartphones that can access the internet can use cloud telephony. All you require is the necessary software or app and potentially a headset.

Many times, business owners become a little hesitant when they hear VoIP. Voice quality was frequently very bad in the early stages of this technology. Sometimes it was impossible to hear the other person at all. That has now drastically changed. Natural speech quality is now possible thanks to commercial VoIP providers' development of quality control techniques.

The advantages of cloud telephony

The cost of cloud telephony is significantly lower than that of traditional phone networks. Setting up a cloud phone system is far less expensive than buying a traditional one. Buying and operating actual telephone hardware is eliminated if users utilize a softphone and headset. The need for specialized sound engineers has diminished as well. Significant expense savings can be achieved with VoIP telephony, depending on the supplier, especially for businesses that make many international calls.

Cloud telephone systems are adaptable to the specific needs of the business. You can build up particular configurations for each division, such as connecting a call center for customer service and customer relationship management for sales.

It is also possible to create unique setups for particular employees. The telephone system's client account is extremely laid out. There are all of the phone numbers and the different assignments listed. Call lists, connection times, prices, and other information are available.

Cloud phone systems expand along with you. You can add and remove numbers as you choose.

You can use cloud telephony from anywhere. The sole prerequisite is having access to the internet. No matter where they are, employees in the home office or on the field always call clients or coworkers at the same number.

Numerous useful features, such as the central phone book or direct call forwarding, are helpful in daily work.

No technician is needed to set up a new phone number or reorganize a subscriber group. As a result, companies become more adaptable, and costs are reduced.

The cloud telephone system is operated from a data center, where licensed professionals oversee the system's functionality and data protection. Backups, real-time monitoring, and regular updates are required.

Things to consider when switching to cloud telephony

The complete reliance on the internet is likely the most noticeable drawback of cloud telephony.

The amount of bandwidth needed for each discussion is another drawback. The connection's capacity may be exceeded if numerous calls are placed simultaneously. The call quality then declines.

If it is obvious that several calls will be placed at once, the network router can be set up appropriately to prevent bottlenecks from occurring as frequently. To ensure that a particular amount of bandwidth is always available for phone conversations, regardless of what other applications are still running through the router, QoS (Quality of Service) reserves a portion of the bandwidth specifically for telephony.