Success Stories:

Garanti Bank

Overview

Garanti Bank ("Garanti") is the third largest private bank in Turkey with a $36 billion asset size. Garanti provides retail, commercial, corporate and private banking services to over 6.2 million customers. On December 23rd, 2005, Dou Group and General Electric Consumer Finance (GECF) signed an agreement to form an equal partnership in Garanti shareholding. Under the terms of the agreement, GECF acquired half of Garanti Bank's ordinary shares held by Dou Group - a 25.5% stake.

Challenge

Known as the most innovative bank of Turkey, Garanti wanted to form a new alternative channel to target their internet banking customers. As the square meter costs of the branches were high, the bank required a compact wall mounted and user friendly design.

Kiosk Innova Solution

Ki designers and engineers designed a compact, wall mounted kiosk with a 19 inch screen and a robust metallic keyboard.

Result

The kiosks were a big success with Garanti customers. The usage statistics of the kiosks were so high that the bank decided to spread the project to all of its branches.