Success Stories:

Barclays Ghana Self-Service Online Kiosk Systems

A new customer services approach with concept bank branches

Barclays Bank of Ghana, a subsidiary of Barclays Africa, a member of Barclays Plc headquartered in the UK with extensive operations in Africa, has completed an experimental banking concept that offers a new and highly effective service experience to its customers in Ghana, in cooperation with Sieghard Tech and Kiosk Innova.

Fast service, easy access

After working through extensive design and production processes, Barclays has developed two in-branch self-service centers at Osu in Accra and Kwame Nkrumah University of Science and Technology (KNUST) in Kumasi. The design and manufacture of the self-service kiosk systems used in the two branches were underpinned by Kiosk Innova’s knowledge and experience in the field.

The kiosk systems not only offer customers easy access to internet banking and other self-service transactions but they also save time both for the customers and the bank’s personnel. In the meantime, Barclays has also managed to maximise efficiency in deploying its workforce and has reduced its operational costs in the locations in question.

The project could spread throughout Africa

Although Barclays is currently running the project with only two branches as a limited trial, its aim is eventually to expand the use of similar kiosk systems, first throughout Ghana and then to other African countries in which it operates. The widespread deployment of the kiosks is also expected to bring similar operational benefits to other countries.