- SECTOR: Telecom


“With this project, TTNET has been equipped with a decision support system that will guide its investments and IT processes in a way that is compliant with the ITIL.”

Abdullah Kafalıer
TTNET IT Operations Director

TTNET Gains Faster Reporting Processes

Faster reporting enabled TTNET, Turkey's largest Internet provider, to plan IT strategies based on accurate data.

TTNET is an affiliate of Turk Telekom Group and Turkey’s largest Internet provider. As such, it operates one of the most advanced and increasingly complex IT operations in the country, a fact which led to the company’s decision to bring all of its systems under one roof as part of its Service Excellence programme. The HP IT Performance Suite (ITPS) formed the central part of this consolidation process, which also included the adoption of two new HP products designed to support IT operations and assist with the decision-making processes of TTNET’s senior management.

TTNET Gains Faster Reporting Processes

SHR and XS solutions helped the project to produce instant reports from any data relating to IT operations.

The resulting ‘Analytic Operations Reporting Project’ included all the company’s management tools and involved the end-to-end installation of HP’s Service Health Reporter (SHR) and HP Executive Scorecard (XS). TTNET IT Operations Director Abdullah Kafalıer underlined how the XS system made it simple for the operations team to present highly succinct summaries of key data: “Thanks to these reports senior management will have access to at-a-glance information to help them identify needs and make faster investment decisions.”

  • To set up a reporting system covering all IT management tools and capable of providing full reports regarding the company’s IT operations.
  • To ensure the reporting system provided appropriate support for senior management decision-making processes.
  • HP Service Health Reporter (SHR)
  • HP Executive Scorecard (XS)
  • New reporting system implemented more quickly than competitor solutions.
  • Added ability to produce instant reports from any data relating to IT operations.
  • Smooth transition to functional processes enabled by Innova’s experience and know-how.
  • Gave access to operational and strategic reporting via the CRM system.
  • Provided senior management with instant access to comprehensive and coherent reports.