According to Avea’s Manager responsible for Management Systems, Onur Sirin, “we took two key initiatives in the field of Business Service Management (BSM), one to assist in the management of our business services and the other to handle some of our automation needs. We consider these to be different yet interconnected in some important areas.”
Due to its position as a highly specialised operator in this field, Innova played a significant role in the implementation of the project. HP BSM, part of the HP Software product family, has now been successfully rolled out thanks to the joint efforts of a team of experts from Avea, HP and Innova.
