- SOLUTION: Centralized hospital Appointment

- SECTOR: Public

Centralized Hospital Appointment System


An unprecedented initiative by Republic of turkey Ministry of Health, consolidated all hospital appointments through a unified call center number, creating a new standard for the previous scattered services.

The Ministry of Health had a strategic objective to consolidate appointments for second and third tier hospitals. This initiative aimed to ensure better planning for hospitals, effective use of resources and higher service quality for citizens. The ministry’s choice for a solution provider for Centralized Hospital Appointment System (CHAS) has been Innova.

 

An unprecedented initiative to become a first-in-the-world practice, The Ministry of Health’s Centralized Hospital Appointment System was successfully developed by Innova through software, system and integration efforts. Scattered and dispersed prior to CHAS, the appointment services are now consolidated under the same roof.

Centralized Hospital Appointment System

A unified call center number (182) is at the heart of the system, enhancing better resource planning for hospitals and increasing patient satisfaction, dramatically decreasing queues. Resource planning and allocation is measurable in the most trivial detail, making it possible to ensure the quality and effectiveness of healthcare services. Moreover, CHAS data is crucial to develop healthcare policies at large.

 

Orderly fashion and planning are keys to deliver healthcare services in full effect. Centralized Hospital Appointment System aims to decrease time loss for physicians and patients, increase service quality rational utilization of resources. The system, now in use throughout second and third tier hospitals of the ministry, is one of the most successful public projects in Turkey and a rare solution in global scale.

 

On premise processes in hospitals are dependent on various parameters and drag in eventual complexities of a sophisticated structure. Centralized Hospital Appointment System matches physician services and patient demands, regulating hospital procedures. The system aims to regulate all procedures and consolidate second and third tier hospital appointments from a single outlet. The result is better resource planning for hospitals at ministry level and higher quality services for citizens.

 

The Ministry of Health praises full confidence in the system

The current solution, with great contribution from Turk Telekom group companies and successful software, system and integration initiatives from Innova, is the first phase of Centralized Hospital Appointment System project, needless to say one of the largest and most prestigious in Turkey; once the call center and the complete CHAS is taken into account. A global pioneer in its class, the project bridges institutions, Ministry of Health, operators and citizens.

 

Appointment services, once unharmonious and sporadic before CHAS, are now managed from a single operational center. Through a unified call center number (182), Chas enhances better resource planning for hospitals and increases patient satisfaction, dramatically decreasing queues. Resource planning and allocation is now measurable in the most trivial detail, making it possible to ensure the quality and effectiveness of healthcare services. And most importantly, CHAS data is crucial to develop healthcare policies at large.

 

For Appointments: Call through 182

  • Call 182 Ministry of Health Centralized Hospital Appointment System directly form a land line or a mobile phone
  • The call center operator verifies the caller National ID number
  • Upon exchange of information, the operator presents date and time options to the patient
  • The patient chooses and declares his / her appointment preference

 

Via Internet:

  • The patient makes an appointment through the CHAS portal

 

CHAS presents numerous advantages for the physician and the patient: The applicant is free to make an appointment at his / her own will and most suitable date and time, avoiding long waits in line. Hospital Information Management Systems are fully compliant with ministry applications and valuable data arising from this integration is used to refine procedures and processes.

PHYSICIAN APPOINTMENT FROM A CELL PHONE
  • CHAS is under continuous development. As of 2013, CHAS is now available to mobile devices. The mobile integration prevents long queues in hospitals and simplifies healthcare services, through smart phones and tablets.
  • Patients can now use Android and iOS applications to make appointments for Ministry of Health hospitals, dental clinics and healthcare centers; with any physician they prefer at any preferred date and time.
  • The application will be developed for various platforms, providing real-time information on appointments and canceling options.