The bank wanted an alternative channel to promote their internet banking site, and divert customers to this channel for simple transactions.
Ki Solution
Working with the Fortis team, we designed a kiosk system with the following functions;
- Self service kiosk terminal with touch screen, motorized card reader, thermal printer, control card
- Access to call center services
- A striking cabinet design to promote the Fortis brand.
Deployment of kiosks
Following the deployment of the Ki Kiosks, teller transactions decreased and the terminals had a large impact on the reduction of teller transactions and the increase of the bank's brand image. Based on this success, Fortis decided to deploy kiosks to off-branch sites such as airports, malls, fast-food restaurants and etc.