- SOLUTION: HP Network and Operations Manager

- SECTOR: Automotive

"We have decided on the Operations Manager solution of HP Company, both because it complied with our specification requirements and due to it's price performance results."

Halil Türkmen
TOFAŞ Information and Communication
Technologies Directorship, Information
Technologies and Service Manager

TOFAS Operations Management Project


TOFAŞ uses HP Software solutions under the consultation of Innova for the consolidation and management of its information technologies infrastructure.

The IT infrastructure at TOFAŞ must be able to function smoothly and continuously to avoid production failure and to ensure that the production lines can operate seamlessly. Through HP Operations Manager Solutions, infrastructure problems can now be solved immediately.

 

Operating for 40 years, TOFAŞ Türk A.Ş. is one of the long-established automotive companies in Turkey. With an annual production capacity of 400 000 units, TOFAŞ is among the largest economic establishments in Turkey with its turnover of 4 798 million TL.

TOFAS Operations Management Project

For the fully automatic production lines to operate continuously, the IT infrastructure must operate smoothly and any potential problems must be reported to the relevant people. Therefore, TOFAŞ uses HP Software solutions under the consultation of Innova for the consolidation and management of its information technologies infrastructure.

 

Getting to the bottom of problems

TOFAŞ Information and Communication Technologies Directorship, Information Technologies and Service Manager Halil Türkmen expresses the difficulties they encounter in detecting problems that arise in the IT infrastructure as follows: "Before we decided to install such a system, we used to lose a considerable amount of time finding out the actual reason for our IT problems. Especially during incidents that occurred at midnight, our system operation specialist used to call the related IT colleagues one by one asking for a solution. Hence, it took a long time to troubleshoot problems. We also used to learn about many of the problems long after the customer." Halil Türkmen says that apart from the detection of the problems that occur, they also experienced serious problems in solving and coordinating these problems: "One of the key points for us was to ensure that our specialists are focused on the things that must be performed when the infrastructure failed to function. At first, everybody was trying to deal with coordination. The person who encountered the problem tried to find the director, the senior of system operation specialist. These colleagues used to get caught up in telephone traffic instead of focusing on their actual work.

 

Consolidation of complex systems

Almost all IT products are used at TOFAŞ, a company of 40 years. Halil Türkmen describes the search for a solution that would comply with all these systems and centralise operational management, as follows: "Since we are a company of 40 years, we cannot easily throw away the IT systems that we have invested in. We have systems that came from both Fiat and Koç Holding. Hence, almost all operation systems, all brands of databases, portal structure and application server structure exist in our infrastructure. This entire complex infrastructure has to be monitored in a conjugate and integrated fashion. We have decided on the Operations Manager solution of HP Company, both because it complied with our specification requirements and due to it's price performance results."

 

High efficiency in business processes

HP Operations Manager solution has created significant differences in TOFAŞ's production infrastructure. Halil Türkmen explains the benefit they gained as: "The general purpose is actually to bring the IT processes a little closer to the business side and to further atomise those processes. For example, for a production line to operate continuously, the underlying servers, network devices and the software running on them must function smoothly. Since there are too many components, all this structure must be easily checked and the related alarms must be easily monitored. For example, let's say that production has stopped. But why has production stopped? Is it because of the network, because of a software on the server or because of the service? Operation Manager enables us to learn the reason immediately. Today, TOFAŞ is among the enterprises with the highest efficiency in terms of business continuity. Halil Türkmen explains this success achieved through Operations Manager this way: "Although the managed IT infrastructure has doubled, we did not increase our human resources. For this reason, the central reporting solutions are very important for us. There are significant improvements that we have provided thanks to these systems. Moreover, business continuity reports have been created measuring what we have never measured before. We have increased the success of IT and the visibility of the tasks it performs. General, the job of IT employees is little known. They are seen as teams working behind closed doors. We have made IT transparent with Operations Manager. According to their authorities, the users are able to see which database, which application structure is used under a server tree and as well as the active system. Our continuity rate of 98.1 percent at the time of system installation has increased to 99.7 percent due to our speed in both other softwares and in troubleshooting."

 

"Today, we are a company with a capacity of manufacturing 400 000 vehicles and we need a very high efficiency in our business processes. We have achieved a great success in BUSINESS CONTINUITY thanks to HP Operations Manager".

 

"Our previous continuity rate of 98.1 has reached 99.7 percent through the new software and our speed of troubleshooting has enhanced greatly."