Operation Services

The Operations Services is the onsite management and support of many systems installed by Innova.

Audio / Video / Web Conference Innova provides the following support in the framework of these services that are recommended for corporate customers, small and mid scale businesses:

  • Operation support (L1-L2-L3 producer support),
  • Daily monitoring and general network management services,
  • Analysis of customer problems and provision of the most suitable solution
  • A proactive approach that supports improvement and development
  • Configuration backups
  • Management of active network devices.

 

Messaging Method This is an e-mail (e-mail service and Lync Service) and instant messaging service. This enables instant or e-mail communication in written, audio or visual form among users. It is one of the most important modes of communication in our day. The Innova expert team work to provide this 24/7 with almost no interruption.

 

IP Telephone Thanks to developing internet infrastructure users are able to make easy and low cost calls anywhere where there is an internet connection. Voice over IP technology enables users to use their existing internet infrastructure to make phone calls with lower costs.

 

Innova aims to be the most suitable solution partner in corporate network infrastructure management for which technical support is greatly needed by companies and public agencies.

 

Telepresence Services Through telepresence technology users are able to organize meetings from their location and meet face to face, create virtual conferences and share content.

 

* WiFi Solutions Management The WiFi Solutions Management provided by Innova is comprised of operational support (L1-L2-L3 producer support), daily monitoring and central WiFi network management services. This service includes important operations like analysis of customer problems and provision of the most suitable solution, a proactive approach that supports improvement and development and configuration backups provided by the expert team of Innova.

 

The Innova difference:

  • Early problem detection
  • Serious cost advantage
  • 24/7 interrupted support provided by Innova experts
  • Management of any scale WiFi systems

 

Virtualization Management With Virtualization Management Services the goal is to create more than one server on single server hardware to save on hardware costs and reduce service interruption on cluster structures to a minimum.

  • Savings in hardware costs
  • Minimum service interruption thanks to cluster structure is the greatest gain with this service.

 

Storage Management With the Innova Storage Management service not only are your ever increasing needs met in the most efficient way but the backup options, taking risks, changes and wasted capacities into consideration, enable you to achieve the best storage services with the least effort.

 

Backup Management Backup management is used to prevent data loss. In the occurrence of a disaster or any kind of problem the objective of this system is to prevent loss of critical data and enable the system to begin providing services as soon as possible.

 

With Backup Services;

  • Data loss is reduced to a minimum,
  • Access to critically important information is provided instantly,
  • Loss of time is prevented,
  • Material losses are prevented.

 

With backup management the damages that may be sustained by companies and institutions during a disaster or when problems are encountered on the system are reduced to a minimum.

 

Broadband Infrastructure Management The Broadband Infrastructure Management provided by Innova is comprised of operational support, daily monitoring and general network management services. This service includes important operations like analysis of customer problems and provision of the most suitable solution, a proactive approach that supports improvement and development and configuration backups provided by the expert team of Innova.

 

Innova provides the following with Broadband Infrastructure Management;

  • Ability to work with an expert team in the field,
  • Early detection of problems,
  • Serious cost advantages,
  • 24/7 uninterrupted support from Innova experts,
  • Network management at any scale.

 

Corporate Network Infrastructure Management The corporate network management provided by Innova is comprised of operation support, daily monitoring and general network management services. All important operations like analyzing the problems submitted by customers and presenting the most suitable solutions, a proactive approach that supports improvement and development and configuration backups are managed by the expert team of Innova.

 

The load balancer operating on the network, router, switch and other active network devices are managed with the network management software most suitable for customers.

 

  • Ability to work with a team that has expertise in the field
  • Detecting problems in advance
  • Serious cost advantages
  • 24/7 interrupted service provided by Innova experts
  • Network management at any scale

 

User Management This service enables the central management of all users in the impact area. With this approach users are managed within the framework of certain rules and rights. Mid to large scale companies comprise the target audience of this solution.

 

With this service Innova provides the customer with;

  • Central Management
  • Security
  • Access Controls
  • Central policy applications, etc.

 

Server management The management, control and most effective delivery of service on an operating system that operates on the server are the services provided for the most efficient management of operations. All small, medium and large scale companies that have servers on their IT infrastructure can use this service.

 

When companies not in the informatics sector manage their server infrastructure in the scope of this service, they can concentrate on the company’s actual field of business. Also this service enables companies to eliminate the need for having personnel on their staff for this purpose which provides significant savings in costs.

 

With this service Innova provides such advantages as;

  • Savings in personnel costs
  • Minimized interruptions to achieve work continuity
  • Innova’s qualified and experienced personnel.

 

The Operating Systems Supported by Innova:

  • Windows OS management and operations
  • Unix OS management and operations
  • Linux OS management and operations