Service Management Solution

Innova Service Management enables fast response and solution to problems reported by users.

Innova Service Management enables fast response and solution to problems reported by users. The Service Management that monitors the solution transactions also enables the system to utilize previous experience when the same problem recurs to save time, money and effort and increase security and satisfaction.

 

The Service Management Solutions ideal for all companies that have to maintain and report changes in their IT infrastructure according to International Criteria make it possible to automatically detect any changes in the IT infrastructure and enter them on record for tracking.

  • Tracking and reporting on changes of configuration elements comprising the IT infrastructure,
  • Usability achieved in the scope of asset management for IT infrastructure components,
  • Structuring the service model topologies of configuration elements,
  • End to end reporting on all components of service effect analysis.

 

Call Management and Service Desk: One of the most important components of the Innova Service Management services is Call Management and Service Desk solutions. The application that provides Call Management and Help Desk IT service management is an ITIL based product that records the questions and demands that come in from users, on which all the stages in the solution process can be tracked.

 

Call Management and Help Desk:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Service Level Management
  • Service Catalogue
  • Demand Management
  • Information Management

 

ADVANTAGES

  • Easy Use
  • Detailed/developed work flows for the processes
  • Customization in line with different needs
  • Easy Integration