Centralized Failure Management System (MARS)

The Centralized Failure Management System is an application that provides management of malfunctions in services provided to customer and increased monitoring of statuses.

With MARS, developed to make existing processes constantly updateable with an improvement approach;

  • Companies can manage, consolidate and centralize the problems and malfunctions that concern the customer with a single application,
  • Companies will have designable work flows, rule basis, strength in terms of reliability and integration and interfaces that are parametric and can be organized,
  • Companies will gain the ability to manage all problem and malfunction processes with the Malfunction Management Product developed with the most current technology,
  • Companies will be able to shorten their automation time for malfunction processes and therefore contribute to reducing time-to-market for new products,
  • Companies will be able to increase the speed of responding to demands concerning automation of malfunction processes, eliminate dependency and reduce the period and number for completions

 

With the dynamic, configurative and flexible malfunction management infrastructure provided with this system, the projects developed in this scope can be used in the energy, digital broadcast and many other sectors in addition to the telecom sector.

 

“The Failure Processes for All Services from a Single Point: All customer malfunction processes can be managed over a centralized system.”

 

With the Centralized Failure System application

  • The ability to manage customer satisfaction, user satisfaction, complaints, malfunctions and problems through a single point saving time and labor,
  • Reduction in operation, development and maintenance expenses ,
  • Reports are obtained in the detail and frequency you want at the decision support points,
  • Integration and full automation; flexible and effective management based on configurative work flow rules at every stage of the complaint, malfunction and problem management process
  • Fast response to demands.