Innova

Innova the founding member of European Association for Self-Service organization

The founding of the association marks a major milestone in the campaign to bring the European self-service solutions companies together. 

The closer collaboration of suppliers in the self-service sector is a sensible step forward for all involved, and a logical consequence of the increasing success of self-service solutions in all areas of society over recent years. The self-service success story began with the installation of cash dispenser machines over 40 years ago, a convenient service solution which was widely, and almost immediately, embraced by the general public to the point where there are now over 1.5 million global installations in use today. Based on their success in the banking sector, self-service solutions have now been widely adopted in the travel sector (e.g. airport check-in solutions), retail sector (e.g. self-checkout and photo kiosks), as well as in the telecom, hospitality, health and governmental sectors, to name but a few. As a result, 100s of millions of consumers are now interacting with self-service devices every day across Europe. 

Ensuring a smooth, convenient and value-added customer experience for users of self-service solutions is at the heart of the interests of the European self-service industry. The European Association For Self-Service, EAFS, will aim to support this end and ensure that the relevant authorities are aware of its contribution to the living standards of the citizens of Europe.